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The OZONO Service Suite provides end-to-end operational support for service organizations, offering a wide set of processes and high-configurable features:
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| Rich, Mobile, Location-aware User Interaction | | Smart client applications COMPATIBLE WITH ALL MAJOR TYPES OF MOBILE COMPUTING PLATFORMS, including Windows, Linux, OS/X, Windows Mobile, Symbian, Google Android, iPhone and Blackberry devices
| | EMBEDDED GEO AND TIME-TAGGING, logging communication of every field action, enabling real time control and highly detailed analysis
| | Full integration with major specialized and general purpose MAPPING SYSTEMS, including Google Maps and Microsoft Mappoint, for geographical information exploitation and registration
| | Integration with best of breed navigation products, such as TomTom, enabling MORE EFFICIENT STREET-LEVEL ROUTING, maximizing prevision capabilities, and minimizing user text input
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| Designed for drastically improving productivity and intelligence | | Fully configurable SLA and KPI realtime monitoring, with event driven, COLOR-CODE USER-FRIENDLY INTERFACES
| | Out-of-the-box Business Process Intelligence tools for process-oriented MULTIPLE LEVEL DATA ANALYSIS
| | Powerful skill management tool designed for assuring continuous update based on SERVICE EXECUTION HISTORY
| | MANUAL, ASSISTED OR FULLY AUTOMATED SCHEDULING AND RE-SCHEDULING MODES, providing users with complete control and flexibility according to each specific situation
| | Intelligent web-based Scheduling, Dispatching, Real-time monitoring and Analysis interfaces, providing advanced data handling tools with HASSLE zFREE DEPLOYMENT and maintenance procedures
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| Fully configurable, flexible and field-proven | | Over one hundred PRE-PACKAGED SERVICE ORDERS TYPES AND WORKFLOWS, to be used out-of-the-box, or easily adapted and customized through a fully graphical modeling interface
| | MULTIPLE DISPATCHING MODES, designed to minimize effort: Unit vs. Bulk Orders; Time vs. Space orientation; Order vs. Team focus
| | Fully configurable PERSONNEL TIMESHEETS, INCLUDING SUPPORTFOR SHIFT PLANNING and teams with variable composition
| | Extremely FLEXIBLE SUPPORT FOR MULTIPLE ORGANIZATIONAL STRUCTURE MODELS, including outsourcing and multiple subcontract service provider levels
| | Simultaneous multi-lingual support with easily accessible TRANSLATION MECHANISMS
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| Robust, highly scalable and secure technology platform | | Secure and optimized communication protocols, designed to minimize costs and IMPROVE USER EXPERIENCE
| | OUT OF THE BOX INTEGRATION with major Maintenance, Commercial, Service and GIS systems
| | COMPATIBLE WITH WINDOWS AND JAVA PLATFORMS, and with major database suppliers including Oracle and Microsoft
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